Frequently Asked Questions

We combine authentic products, licensed pharmacists, fair pricing, and friendly support to give you a safe and convenient pharmacy experience.

We serve you 24/7 in many of our branches, while others operate from 8:00 AM until midnight. You can find your nearest branch through our app or website.

You can contact us by phone, WhatsApp, social media, or the website contact form. Our team will help you as quickly as possible.

Yes, our pharmacists provide guidance on medicine use, dosage timing, possible side effects, and general health concerns.

Yes, we accept major insurance providers in the KSA (e.g., Walaa). Please provide your National ID or Iqama at the branch.

Absolutely. We are an authorized partner for the Wasfaty service. You can dispense prescriptions from government hospitals and health centers by providing your prescription ID and National ID or Iqama.

Yes, you can upload a valid prescription through our website or send it via WhatsApp for review by our pharmacy team.

Yes, you can request changes or cancellation before dispatch. Once shipped, modifications may no longer be possible.

We accept cash, bank cards, and available digital payment options depending on your location and order channel.

Yes, all orders include an invoice for your records and transparency.

Yes, you can earn loyalty points when you buy products from Shams Pharmacy by paying one Saudi riyal for each point. For more details, please contact us.

Yes, we offer a wide range of vitamins, supplements, and wellness products from trusted brands.

Absolutely. Our pharmacists can review your medicines and explain possible interactions and precautions.

Yes, we provide baby care essentials, pediatric medicines, and nutritional products suitable for children.

We follow strict storage standards, including refrigeration and controlled environments, to maintain product safety and effectiveness.

Exchange or return is not accepted without the original receipt. Returns must be made to the same branch within 72 hours of purchase, except milk, baby food, and refrigerated items which must be returned within 24 hours. Items and packaging must be in good condition. Payments made by Visa, MasterCard, or American Express are refunded through a bank transaction. Loyalty points expire at year-end.

Yes, we provide selected medical devices and home care products such as thermometers, blood pressure monitors, and first-aid supplies.

We aim to deliver as fast as possible, usually within 30 to 60 minutes depending on your distance from the nearest branch.

Contact us with your order number and issue details, and our support team will investigate and resolve it promptly.

Yes, during Shams Healthy Day only, along with free pharmaceutical consultations.

Yes, RedBox service is available in some branches.

Please contact us through our official communication channels for recruitment inquiries.

For space rental inquiries, please contact us through our official communication channels.

You can contact customer service directly for support in following up on unavailable medicines.